Lead customer outcomes as the Customer Success Manager for Key Accounts at Dialpad in Kitchener, Ontario. In this hybrid role, you will drive product adoption and nurture long-term relationships.
As a crucial leader in customer success, you will manage and develop a team devoted to enhancing satisfaction among Dialpad's key customers. Your responsibilities involve fostering customer engagement, overseeing account health, and collaborating with cross-functional teams to achieve retention and growth targets. This role is central to ensuring clients maximize the value of Dialpad's offerings.
Key Responsibilities:
• Build and mentor a high-performing Customer Success team
• Advocate for customer satisfaction and retention
• Collaborate to enhance product adoption rates
• Monitor customer health and resolve escalated issues
• Track and report KPIs for customer success to leadership
Requirements:
• 2-3+ years managing Customer Success teams
• SaaS experience req...