Elevate customer success initiatives at BigGeo in Calgary as a Customer Success Manager. Lead clients in effectively integrating the Spatial Cloud to maximize business benefits.
In this on-site position, you will oversee the customer journey after onboarding, participating in the growth of enterprise relationships. Your role will include understanding the unique challenges our customers face and showing them how to effectively leverage spatial data for business outcomes. You will also serve as an advocate for customers in product discussions.
Key Responsibilities:
• Direct full lifecycle management for assigned accounts
• Support structured onboarding for quick value delivery
• Establish success plans matching customer operational strategies
• Monitor engagement patterns to foster account health
• Document best practices for scalable customer success
Requirements:
• 4 to 7+ years in Customer Success or similar roles
• Demonstrated ability with enterprise c...