Drive customer satisfaction with Jolera as a Customer Success Manager focused on a significant telco. Elevate engagement and service delivery to clients.
Join Jolera's dynamic sales team, specializing in client management for a key telco partner. In this role, you'll handle relationships, provide updates on marketing initiatives, and efficiently manage customer escalations. Your ability to build rapport and understand IT services will enhance the customer experience across the board.
Key Responsibilities:
• Conduct relationship management and quarterly calls
• Support monthly billing coordination
• Manage customer issues and follow-ups
• Represent on onboarding calls when required
• Maintain and update the client pipeline regularly
Requirements:
• 2+ years in client-facing sales or IT operations
• Knowledgeable in technology services and negotiation
• Excellent presentation and communication abilities
• Strong organization and multitasking skills
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