CUSTOMER SUCCESS MANAGER (GERENTE LEALTAD Y/O FIDELIZACION DEL CLIENTE)

GENERALIDADES DEL REQUERIMIENTO

Customer success managers, also known as customer success managers (CSM), are executives who support the lead in its transition from potential customer to active user of products or services.

Their task is to achieve and consolidate customer loyalty by fostering long-lasting and close relationships with the user. At the same time, their management is focused on meeting the customer's needs over the long term.

As a rule, the customer success manager stays with the same customers for as long as he or she works for the company. In doing so, numerous interactions take place, which fosters loyalty.

OUR CLIENT: World Leader in Technology for Recharging & Distribution Channel Management

• 5+ years of leadership in Customer Success/Account Management within SaaS, preferably in support of technology ...