Become a key player in customer success at Float, shaping the future of business finance in Canada. Drive customer engagement and product adoption through strategic partnerships.
As a Customer Success Manager, you’ll ensure customers gain maximum value from Float’s platform from onboarding onward. You’ll work with stakeholders to articulate success criteria, monitor health signals, and proactively manage risks to retention. Your role is fundamental in advocating for customers and enhancing their experience.
Key Responsibilities:
• Build strong customer relationships from onboarding
• Define and track success metrics for customers
• Identify risks and develop mitigation strategies
• Educate customers on product features and benefits
• Collaborate to enhance the customer experience
Requirements:
• Minimum 3 years of customer success experience
• Experience managing a large B2B customer base
• Knowledge of financial services or fintech
• Strong analytic...