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Customer Success Manager

🏢
QAD
📍 Mexico City, Mexico
📍
Location Mexico City
📅
Posted June 01, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

The Customer Success Manager role at QAD is to drive customer retention and growth via adoption, support, and value demonstration. The Customer Success Manager will be primarily responsible for the ownership and ongoing development of Digital and Smart Business Engagement model customers. This development includes successfully nurturing and supporting customers throughout the customer journey.

What you will do: 

  • Ability to meet regular renewal and customer satisfaction targets.
  • Accountable for driving customers to be referenceable
  • Responsible for “Customer Journey” artifact development, maintenance, and delivery
  • Responsible for tracking all customer-related interactions and updates in Salesforce
  • Monitor customer growth and changes in personnel
  • Increase customers’ utilization of QAD products
  • Partner with sales executives globally to ensure they are informed about issu...

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    📍 Location Details

    🌆
    City
    Mexico City
    🗺️
    Country
    Mexico
    🚗
    Commute
    Local Area

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