Owns the relationship held with each customer and serves as an interface between the customer and the Rackspace support infrastructure to ensure the customer’s technical, system administration, and specialist support needs are met. Owns customer issues from identification to resolution and ensures customers know the value of Fanatical Support. Maximizes the strength of the customer relationship by building a solid rapport with stakeholders in both the client and Rackspace organization, identifying and taking advantage of sales, networking and PR opportunities and managing difficult situations to ensure that Rackspace’s reputation of Fanatical Support is upheld.

Work Locations for Mexico Rackers: fully remote from one of these states: Mexico City, Estado de Mexico, Monterrey, Aguascalientes, Nuevo León, Puebla, or Queretaro.

• Manages relationships of more complex accounts due to level of MRR and complexity of systems....