The Associate Customer Success Manager is responsible for driving long-term customer success and the adoption of Hyland's products and services across a defined set of customers and/or partners. This role serves as a primary point of contact, championing the customer relationship and ensuring they consistently realize value from their Hyland investment.

This role is remote in Brazil.

Responsibilities

• Drive retention and growth by serving as a trusted point of contact throughout the entire customer lifecycle — from contract signature through renewal and expansion.
• Monitor customer health, proactively identifying and escalating risks to leadership while partnering on timely, effective interventions.
• Champion customers internally by advocating for their product feature priorities and collaborating with the product team to help influence the roadmap.
• Partner with customer care advocates to manage critical escalations, keep...