Namastay is looking for a new Customer Success Manager to join our growing team, remotely from Mexico, Canada, or Brazil.

We’re looking for a dynamic, ambitious and highly organized profile ready to become a true driver of our growth and help deploy Namastay in more hotels around the world.

Missions

• Manage our customers’ onboarding experience and set them up for success
• Maintain close contact with clients throughout the onboarding period
• Collaborate across all teams to create an outstanding customer experience
• Handle multiple projects simultaneously with strong organization skills
• Create and improve onboarding and documentation processes
• Work closely with engineering and product teams to troubleshoot implementation issues

What we’re looking for

• Fluent English required
• Experience in Customer Success, Account Management or Hospitality Tech is a big plus
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