Join Hootsuite as a Customer Success Manager and drive customer success in their social media endeavors. Oversee client portfolios, ensuring alignment with business objectives on social platforms.
In this pivotal role, you will manage a select portfolio, working closely with clients to understand their needs and objectives. Your responsibilities include promoting user adoption, facilitating quarterly reviews, and providing essential product updates. Collaboration with various internal teams will be key to driving customer satisfaction and retention.
Key Responsibilities:
• Manage client portfolios and daily relationships effectively
• Partner with teams for customer onboarding success
• Engage in regular dialogues and performance assessments
• Track account health and facilitate adoption strategies
• Collaborate with fellow team members to meet targets
Requirements:
• Intermediate experience in customer success or account management
• Proven knowledge of s...