Role Purpose
The Customer Success Manager & Services Partner Coordinator drives customer success for Digital and recurring Services while owning the coordination, performance, and development of the Services Partner ecosystem.
The role ensures:
* strong customer adoption, renewal, and expansion of Services, and
* effective partner coverage and growth in strategic regions where direct presence is limited.
This hybrid position combines Customer Success, Partner Management, and Business Development, with a clear focus on value delivery, renewals, partner enablement, and regional expansion.
What will you do:
Customer Success Management
* Act as primary point of accountability for assigned customers and recurring Services.
* Manage customer lifecycle: Adopt - Expand - Renew.
* Drive onboarding, usage enablement, and time-to-value acceleration.
* Lead renewals ...