Elevate fan experiences as a Customer Success Manager at Tradable Bits based in Vancouver. Focus on digital marketing and customer engagement strategies to drive success in the sports industry.
As a key member of the Tradable Bits team, you will ensure effective onboarding and adoption for sports partners while building strong, collaborative relationships. Your role enables you to turn insights from strategic business reviews into impactful marketing strategies. You're a proactive problem-solver ready to tackle challenges and deliver exceptional customer service throughout the client lifecycle.
Key Responsibilities:
• Guide customers through onboarding and feature utilization
• Develop strategic relationships with customer stakeholders
• Conduct business reviews to assess client progress and needs
• Manage project scope and deliverables for client campaigns
• Work with sales and marketing teams on client renewals
Requirements:
• 1–4 years in customer success ...