Join Jolera as a Customer Success Manager, ensuring satisfaction for a major telco client. Manage relationships, address escalations, and foster effective communication across teams.
In this role, you will be at the forefront of client interaction, taking primary responsibility for managing smaller customers under guidance. Attend customer temperature calls, represent your team during onboarding, and inform clients about marketing initiatives. Your proactive approach will focus on continuous improvement of processes and maintaining CRM accuracy.
Key Responsibilities:
• Manage and conduct temperature calls quarterly
• Resolve customer escalations effectively
• Keep clients updated on new initiatives and requests
• Collaborate on monthly billing coordination
• Regularly update client pipeline information
Requirements:
• 2+ years in sales or client-facing IT operations
• Thorough understanding of technology service sales
• Strong communication and presenta...