About Giftbit

Giftbit is a fintech company that enables embeddable rewards and payouts. Our customers are global businesses that use our platform to automate gift cards, prepaid cards, and other payout methods.

The team at Giftbit is curious, practical, and ownership-minded. Our culture is guided by Giftbit’s Cultural Principles, and team members are trusted with real responsibility and room to grow their impact over time.

Learn more at giftbit.com

About the Role

This role is a 10-month contract role. As a Customer Success Manager at Giftbit, you will own a portfolio of core-tier customers (~50 accounts), driving retention, satisfaction, and growth.

Customer success is at the core of how we operate, reflected in our 94% CSAT score and ~8 NPS. We combine intuitive tools, thoughtful processes, and proactive ...