Customer Success Manager (CSM / Account Manager, SaaS, Renewals & Growth) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours

About the Role

At Pavago, one of our clients is hiring a proactive and relationship-driven Customer Success Manager (CSM) / Account Manager to own client relationships, drive product adoption, and protect and grow revenue across a portfolio of accounts.

This is not a support-only role.

You will:

• Manage client relationships
• Drive onboarding and product adoption
• Identify churn risks early
• Own renewals and expansion opportunities
• Improve customer health and retention

You’ll work closely with:

• Sales teams
• Support teams
• Product teams
• Leadership stakeholders

to ensure customers achieve measurable value while supporting long-t...