Role Overview

As a Customer Success Specialist at Pearl Talent, you will work with our client – the Buyer Experience Platform for homebuilders – to lead the setup, optimization, and ongoing management of their customer success and knowledge base systems. You will design a scalable customer support structure, create high‑quality self‑service resources, and ensure customers receive timely, empathetic, and effective assistance.

Your Impact

Your work will directly improve customer satisfaction, reduce support ticket resolution times, and empower customers to get maximum value from the client’s platform. By building a well‑structured knowledge base and efficient support system, you will help scale customer enablement processes to match the company’s growth.

Core Responsibilities

1. Customer Success Platform Implementation (30%)
   • Set up and configure a shared inbox and ticketing system for the Customer Success team.
   • Establish wo...