Enhance customer success at UniUni in the role of Customer Success Specialist, focusing on last-mile logistics delivery quality and customer relationship management. Be part of an innovative logistic company expanding in the e-commerce sector.

In this role, you will track delivery quality and key performance metrics while providing tailored reports for clients. Quick resolution of customer queries and issues is paramount. Collaborating with various internal departments and utilizing analytical data for continuous improvement efforts are crucial aspects of this job.

Key Responsibilities:
• Track and monitor last-mile delivery performance
• Address customer inquiries and ensure complete resolution
• Handle disputes and coordinate with internal teams
• Leverage data analysis for service issue identification
• Support communication across different time zones

Requirements:
• Strong communication skills in both Chine...