JoVE is the world- leading producer and provider of video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

As a Customer Success Specialist, you will help scientists at leading biopharma companies worldwide integrate JoVE videos into their laboratory and operational workflows to improve research and training outcomes. You will play a key role in ensuring customers get maximum value from their JoVE subscription by driving adoption, engagement, and long-term usage.

Responsibili...