Discover a pivotal role as a Customer Supply Chain Associate at IKO Industries Ltd., focused on enhancing customer satisfaction through efficient supply chain management. Engage directly with customers to resolve inquiries and facilitate timely product delivery.
This associate position emphasizes strong customer relationships while navigating a multifaceted supply chain network with multiple plants and distribution centers. You will handle order verification, manage shipping updates, and prepare insightful reports to analyze customer trends. Excellent communication and problem-solving skills are key to excelling in this role.
Key Responsibilities:
• Handle customer inquiries daily through phone and email
• Navigate a 12-plant supply chain network effectively
• Enter and verify order details for accuracy
• Monitor and communicate shipping date updates
• Develop strong relationships with customers across North America
Requirements:
• Strong focus on customer re...