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Customer Support Agent

🏢
SIX
📍 Leudelange, Luxembourg
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Location Leudelange
📅
Posted May 28, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

What You Will Do


  • Handle customer inquiries and incidents across SIX products and data services, ensuring timely, high‑quality resolution through end‑to‑end request handling via ticketing tools, email, calls and meetings.

  • Manage and maintain operational relationships with key customers.

  • Conduct root cause analysis, identify recurring issues and contribute to their sustainable resolution.

  • Support business growth by engaging with new customers, products, services and SIX initiatives

    • What You Bring

  • Experience in financial markets, with exposure to asset servicing, middle/back office, market data products and regulatory topics (e.g. MiFID, ESG).

  • Strong customer orientation with excellent communication and presentation skills.

  • Analytical, investigative and solution‑driven mindset.

  • Interest in continuous learning to support service excellence across a global product and d...

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    📍 Location Details

    🌆
    City
    Leudelange
    🗺️
    Country
    Luxembourg
    🚗
    Commute
    Local Area

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