We are looking for a Product Support Engineer to join a customer-facing team supporting mission-critical banking and payment platforms used by financial institutions across North America. Location: India (Remote / Work From Home) Shift: Permanent Night Shift (US Business Hours – approximately 6:30 PM to 3:30 AM IST) Experience: 2–4 Years Employment Type: Full-Time Key Responsibilities ✔️ Act as the first and second line of support for customer-reported technical issues. ✔️ Triage incidents, reproduce defects, and collaborate with engineering teams for RCA and resolution. ✔️ Monitor payment transaction flows and ledger health. ✔️ Investigate issues using application logs, API traces, SQL queries, and messaging systems. ✔️ Create and maintain runbooks, knowledge-base articles, and support documentation. ✔️ Support customer onboarding, UAT, and certification activities. ✔️ Provide timely customer communication, status updates, and post-incident reviews. Mandatory Skills ✅ 2–4 years of exp...