Become a Customer Support Engineer with Saltworks Technologies, aiding industrial clients post-project handover. Enhance system performance and provide expert technical assistance in lithium refining and desalination.
In this hands-on role, provide post-delivery support as a vital contact for technical inquiries. Work closely with engineering teams to troubleshoot issues and offer well-informed resolutions. This position requires leveraging your background in mechanical or chemical engineering to foster customer trust and optimize their operations.
Key Responsibilities:
• Primary contact for customer technical inquiries
• Collaborate on troubleshooting and issue resolution
• Cultivate deep product knowledge to assist clients
• Capture customer feedback for product innovations
• Develop and organize technical guides and documentation
Requirements:
• Degree in Chemical, Mechanical, or Integrated Engineering
• 2-4 years of experience in technical customer sup...