Support industrial clients post-project as a Customer Support Engineer at Saltworks Technologies. Utilize your technical expertise in lithium refining and desalination to optimize client operations.
In this vital role, you'll be the primary contact for technical inquiries, collaborating with engineering teams to troubleshoot issues. Your background in mechanical or chemical engineering will help build customer trust while you capture feedback to drive product innovations.
Key Responsibilities:
• Serve as primary contact for customer technical inquiries
• Collaborate on troubleshooting and effective issue resolution
• Cultivate in-depth product knowledge to assist clients
• Capture and analyze customer feedback for product improvements
• Develop technical guides and comprehensive documentation
Requirements:
• Degree in Chemical, Mechanical, or Integrated Engineering
• 2-4 years of experience in technical customer support
• System diagnostics and commissi...