Job Description

We are looking for a Customer Support Engineer in our Budapest, Hungary office working on a hybrid schedule - 3 days in the office and 2 remote.

As a Customer Support Engineer, you will serve as a key point of contact and entry point for incoming customer requests, delivering expert remote technical support to English and German speaking Cognex customers across Europe. You will be part of a distributed team of engineers located across the region, collaborating to deliver consistent, high-quality support. You will play a critical role in ensuring customer success by understanding customer needs, driving effective resolutions, and maintaining a high level of customer satisfaction. Collaboration on effective resolutions and customer satisfaction is achieved via participation in our customer interaction recording platform. This role requires a strong customer-first mindset, technical curiosity, and a proactive, solution-orie...