Customer Support Executive at RedCloud

About RedCloud: RedCloud is at the forefront of redefining how trade is conducted in emerging markets, leveraging state-of-the-art AI technology. Our Intelligent Open Commerce Platform is a catalyst for change, connecting FMCG Brands, Distributors, and Local Merchants and paving the way for data-driven decision making. With a firm footprint across Africa, Europe, and Latin America, we are a beacon of innovation, committed to cultivating fair and lucrative trade opportunities on a integral scale.

Join Our Team

Main Responsibilities

• Customer Query Resolution: Be the first point of contact for customer inquiries, resolving their issues with speed and efficiency.
• Feedback Collection and Analysis: Gather and analyse customer feedback to identify recurring issues or potential improvements, contributing to a better product and service offering.
• Customer Success: Work closely with the customer...