Customer Support Representative (Dutch Speaker)
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Job Description
About the Role:
We are looking for a motivated and customer-oriented Dutch-speaking Customer Support Representative to join our growing team. You will be responsible for delivering exceptional service to our Dutch-speaking customers, ensuring a smooth and positive customer experience.
Key Responsibilities
Resolve customer inquiries efficiently and accurately
Handle complaints with empathy and problem-solving skills
Maintain accurate records of customer interactions in the CRM system
Escalate complex cases to relevant departments when necessary
Meet KPIs related to response time, resolution rate, and customer satisfaction
Stay up to date with company products, services, and internal procedures
Requireme...