Job Summary:

We are seeking a bilingual Customer Support Representative fluent in Danish and English to join our customer service team. In this role, you will serve as the first point of contact for our Danish- and English-speaking customers, providing high-quality support via email, chat, and phone. The ideal candidate is empathetic, solution-oriented, and passionate about helping others.

Key Responsibilities:

Respond to customer inquiries in Danish and English through email, chat, and phone.

Provide accurate, timely, and effective solutions to a variety of customer issues.

Guide users through troubleshooting steps and explain product features clearly.

Document customer interactions and feedback in internal systems.

Escalate complex issues to relevant departments when necessary.

Maintain a high level of professionalism and empathy with customers at all times.

Follow internal procedures ...