Overview

Join Globus Family of Brands as a Customer Support Specialist, devoted to ensuring guest satisfaction through proactive assistance and effective problem resolution. Utilize your communication and technical skills to enhance the travel experience. This role in the Guest Services department focuses on resolving customer issues during tours and addressing concerns afterward. Ideal candidates possess at least one year of experience in a customer service role, particularly within a call center. This position is vital for building customer trust and loyalty, ensuring a fantastic travel experience through effective problem solving and support.

Responsibilities

• Resolve service issues promptly for touring customers
• Build trust and manage customer concerns effectively
• Maintain satisfaction levels for guests and travel agents
• Analyze trends to improve service quality
• Facilitate solid relationships with internal depar...