Enhance customer interactions as a Customer Support Specialist with Staples Canada, working closely with ServiceOntario. This role empowers you to provide essential government services while ensuring customer satisfaction.
As a Customer Support Specialist, you will directly engage with customers, providing solutions and support while utilizing ServiceOntario systems. Your responsibilities will include answering questions, resolving issues, and anticipating customer needs within Staples' welcoming environment. You will demonstrate professionalism in complex interactions and a commitment to service excellence.
Key Responsibilities:
• Provide knowledgeable and respectful service to all customers
• Communicate service details and de-escalate concerns with empathy
• Refer customers to other departments and promote store offerings
• Maintain brand standards in the ServiceOntario lobby
• Ensure lobby readiness and customer satisfaction through Ground Control activities