Elevate customer experiences with Staples Canada as a Customer Support Specialist. This role focuses on resolving inquiries, processing transactions, and providing service excellence across multiple channels.
As a Customer Support Specialist, you will engage with customers in person and online, ensuring their needs are met with professionalism. Your attention to detail will foster exceptional customer satisfaction while you navigate inquiries related to services and government transactions. This role requires effective communication and problem-solving skills to handle escalated interactions gracefully.
Key Responsibilities:
• Process inquiries accurately both online and in person
• Provide clarification on services, fees, and eligibility
• Interpret guidelines and procedures effectively
• Process transactions, ensuring eligibility criteria are met
• Assist in de-escalating customer complaints diplomatically
Requirements:
• Strong customer engagement and reso...