Responsibilities

• Efficiently respond and communicate with clients to understand and service their needs via live chat
• Effectively analyze customer data to make appropriate recommendations and problem resolutions
• Resolve product or service concerns by clarifying the customer’s problem, determine the cause, select and explain the best solution to solve the problem, expedite correction or adjustment, follow up to ensure resolution
• Demonstrate excellent customer service by facilitating positive long‑term relationships and a high potential for repeat business
• Build rapport with clients and effectively diffuse conflict and opposition
• Contribute to team effort by accomplishing related results as needed
• Commit to meeting quality standards in processing customer adjustment

Requirements

• Proficiency speaking and writing in Spanish and English
• Able to identify ways of solving...