Job Overview

Provides administrative and operational support to Account Managers. The role focuses on customer satisfaction through accurate and timely completion of customer service requests, addressed via interaction with other operating departments and utilization of CRM tool and Fleetview portal.

The position of Customer Support Specialist is a developmental role that provides a foundation for building the skills needed to become an Associate Account Manager.

Key Responsibilities

• Enter customer requests in CRM tool and follow them through to completion.
• Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue.
• Respond back to customers on follow‑up communications related to non‑strategic matters as instructed by team.
• Follow up with customers on requirements to fulfill requests initiated by internal departments.
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