We are hiring a Customer Support Specialist to elevate our support functions in a hybrid work environment! This role is key to delivering exceptional customer experiences in our growing B2B SaaS company.
In this role, you'll manage a variety of customer requests while prioritizing urgent issues for effective resolutions. Your insights will not only improve our customer service but also optimize support operations. Collaborate with your team to drive processes that cater to a diverse range of customer needs.
Key Responsibilities:
• Respond to customer support inquiries quickly and effectively
• Prioritize and triage incoming tickets according to urgency
• Achieve high-quality resolution metrics and customer satisfaction
• Collect and analyze customer feedback for ongoing improvements
• Build essential customer support documentation for efficiency
Requirements:
• Minimum 3 years in customer support, preferably B2B SaaS
• Proficient in written communication a...