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Customer support Specialist II

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Experian
📍 Heredia, Costa Rica
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Location Heredia
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Posted June 02, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Job Description

Do you enjoy helping others and solving problems? Are you someone who excels in a environment where empathy, experience providing detailed troubleshooting and resolutions matter? If so, we'd love to connect with you.

Experian is expanding our Customer Care team in Costa Rica, and we're looking for collaborative, customer-focused individuals to join us as Customer Care Specialists II. You'll play an important part in supporting consumers, resolving inquiries and disputes, and delivering a positive, respectful experience with every interaction. You'll report to the Supervisor, Customer Care.

WHAT YOU'LL Do:

  • Handle inbound calls across multiple lines of business, assisting with credit reports, fraud alerts, and general inquiries.
  • Analyze written and verbal consumer disputes, determining appropriate resolution paths.
  • Process dispute requests, including contacting financial institutions for documentation and va...

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    📍 Location Details

    🌆
    City
    Heredia
    🗺️
    Country
    Costa Rica
    🚗
    Commute
    Local Area

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