Elevate your career as a Customer Support Specialist in Software at EventConnect, where you'll engage users on our software platform and resolve inquiries efficiently. Support and empower customers daily.
As a valued member of the Operations team, you will deliver Tier 1 support for various customer inquiries, especially related to bookings and events. This role gives you the chance to document valuable knowledge and suggest process improvements. Your contributions will directly impact customer satisfaction and enhance the user experience.
Key Responsibilities:
• Deliver Tier 1 support across calls, emails, and chat
• Assist customers with event-related queries and bookings
• Escalate complex technical issues when necessary
• Create and update knowledge base documentation
• Identify and suggest improvements to workflows
Requirements:
• Development experience through various projects
• Knowledge of programming or scripting languages
• Excellent communica...