Customer Support Specialist Italian + English

Location: Athens, Greece (remote within Greece)

Working model: Remote (within Greece)

Start date:22.08.2025

Schedule: Monday Sunday, 09:0023:00 (rotating shifts)

Languages required: Native Italian; fluent English (C1+)

Role overview

We are looking for a motivated Customer Support Specialist fluent in Italian and English to join JTIs Customer Service team in Athens. You will be a primary contact for Italian speaking customers, delivering high-quality support via phone, email and chat, resolving inquiries efficiently and ensuring an excellent customer experience.

Key responsibilities

• Handle inbound customer inquiries from Italian speaking customers across phone, email and chat channels.
• Provide clear, courteous, and solution oriented responses; escalate complex issues when needed.
• Accurately log and update customer interactions, case notes and outcomes i...