Join FreshBooks as a Customer Support Specialist, focusing on Payments. This remote position is designed for professionals keen on elevating customer service and problem-solving through effective communication.

As a specialist in Payments, you will be responsible for managing customer inquiries, troubleshooting complex issues, and supporting fellow specialists. You will work closely with internal teams and external partners to optimize the customer experience and ensure consistent metrics achievement. Your role will be essential in managing product defects and enhancing documentation.

Key Responsibilities:
• Solve customer inquiries across multiple communication channels
• Collaborate on troubleshooting and knowledge sharing with specialists
• Work with product teams to address customer technical issues
• Maintain and report on product defects and enhancements
• Lead real-time incident management for customer experiences