Elevate your career as a Customer Support Specialist offering bilingual services from home. Employ your communication skills to assist customers and ensure their success.
This role requires handling inquiries in both English and French, showcasing your strong customer service skills. You will guide clients through problem resolutions using a call flow guide and maintaining accurate documentation. Successful candidates will thrive in a technology-driven remote environment.
Key Responsibilities:
• Resolve customer inquiries through phone and internet
• Use call flow guide for effective assistance
• Record customer interactions in databases
• Suggest products for enhanced customer experience
Requirements:
• Bilingual in English and French
• High school diploma or equivalent required
• 6+ months experience in customer service or sales
• Quiet and effective workspace for remote role
• Proficient with computer technology; iOS/macOS experience preferred
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