A leading SaaS company in Mexico City is seeking a Customer Support Team Lead to drive success within their support team. The role involves coaching and developing team members, ensuring operational excellence, and fostering a culture of feedback. Candidates should have at least 2 years of leadership experience in customer support and proficiency in SaaS and CRM tools, along with advanced English skills. Join a dynamic team dedicated to enhancing customer experience and support in a hybrid work environment.
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