Guide a passionate customer support team as a Client Support Manager. Champion service excellence through skillful leadership, ticket oversight, and effective team building in a thriving SaaS landscape.
This role emphasizes the importance of leading a dedicated team focused on meeting customer expectations and enhancing overall satisfaction. You will mentor team members, manage day-to-day operations, and ensure performance targets are met. Collaborating with various departments will be key to your success and the growth of the team.
Key Responsibilities:
• Lead, train, and inspire support personnel
• Oversee management of support tickets and satisfaction targets
• Conduct team meetings and performance reviews
• Ensure effective scheduling and coverage
• Spearhead recruitment and onboarding initiatives
Requirements:
• 2–3 years handling technical support management
• Familiarity with Salesforce CRM essential
• Strong communication and leadership capabili...