Team Overview

This position is part of our CX Service Strategy team , where you will join a diverse, multinational group responsible for:

• enhancing automated solutions through intelligent channel strategies and continuous improvement
• ensuring the best possible experience for users in our help center, thinking in the short term and long term vision
• design optimal and efficient process

In this role, you will focus primarily on our Food business , work closely with cross‑functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, support product discovery, and analyze data to identify correlations and root causes. Additionally, you will propose solutions to optimize CX channel operations, improving performance and making them more actionable for internal stakeholders, while ensuring system configurations align with business needs.