About The Company

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia‑Pacific, Latin America and Africa, such as ride hailing, taxi hailing, chauffeur, hitch and other shared‑mobility services, as well as auto solutions, food delivery, intra‑city freight, and financial services.

About The Team / Role

The Intern in CX Ops will contribute to delivering efficient and effective solutions to build trust with our customers. In this role, you will support continuous improvement in operational procedures, facilitate request reviews, participate in launches and new feature implementations, configure system processes and tools, and work with a multicultural team in a fast‑paced environment.

Responsibilities

• Support the design of automated process solutions according to standard design principles and conventions, and identify and communicate ...