WHAT YOU'LL DO

• Troubleshoot and resolve various technical incidents for Acronis' corporate customers and partners across various software, networking, and hardware environments.
• Build and maintain strong relationships with customers and partners
• Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues.
• Play your part in training and mentoring junior team members by sharing technical expertise and best communication practices.
• Participate in developing documentation, knowledge base, and technical articles on Acronis' products.
• Maintain deep knowledge of Acronis' operations and products to support customer requests in the best possible way.
• Stay up to date on the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtuali...