Join CDW as a Cybersecurity Incident Response Analyst, focusing on Microsoft technologies. Deliver 24x7 first-level support while ensuring outstanding client service.
In this critical role, you will specialize in Managed Detection and Response, primarily utilizing Microsoft Sentinel and Defender. Your responsibilities will include monitoring and resolving security incidents while conducting client outreach during investigations. A proactive approach to identifying service anomalies will influence client success and operational integrity.
Key Responsibilities:
• Triage and resolve security incidents efficiently
• Provide information and support during investigations
• Report trends and breaches to senior leadership
• Update and enhance knowledge base content
• Foster client loyalty through Trusted Advisor techniques
Requirements:
• Bachelor’s or 3-year tech diploma required
• Minimum 4 years IT experience with a year in support
• Entry-level certificatio...