Mercier Consultancy is thrilled to offer a unique opportunity for a Czech Speaking Customer Service Representative for our Client's Digital Marketing Platform. In this pivotal role, you will provide exceptional support to our Czech-speaking customers, assisting them with inquiries and issues related to our digital marketing solutions.

Your fluency in Czech will be essential as you guide clients in navigating the platform, understanding features, and resolving any technical concerns they may encounter. As part of our dedicated team, you will help enhance the overall customer experience and contribute to the success of their marketing endeavors.

Responsibilities

• Deliver high-quality customer service in Czech through phone, email, and chat regarding our digital marketing platform
• Assist customers with platform setup, campaign management, and performance tracking
• Troubleshoot technical issues and provide solutions promptly
• Document cu...