Mercier Consultancy is looking for a dedicated Czech Speaking Customer Service Representative to join our Client's team in the Mortgage Provider sector. In this essential role, you will provide exceptional support to our Czech-speaking customers, assisting them with inquiries regarding mortgage products, processes, and services.

Your fluency in Czech will be key as you guide clients through the mortgage application process, answer questions about rates and terms, and resolve any issues they may encounter. You will play a vital role in enhancing customer understanding and confidence as they navigate their mortgage options.

Responsibilities

• Deliver high-quality customer service in Czech through phone, email, and chat regarding mortgage inquiries
• Assist customers with understanding mortgage products, application processes, and documentation requirements
• Resolve customer questions and complaints efficiently and professionally
• Document...