Mercier Consultancy is excited to announce an opening for a Czech Speaking Customer Service Representative for our Client's Subscription-Based Services. In this essential role, you will provide outstanding support to our Czech-speaking customers, assisting them with inquiries related to our subscription services.

Your fluency in Czech will be vital as you address customer questions about service features, assist with account management, and ensure a smooth experience throughout their subscription journey. You will play a key role in enhancing customer satisfaction and retention.

Responsibilities

• Deliver exceptional customer service in Czech through phone, email, and chat regarding subscription inquiries
• Assist customers with account setup, billing questions, and subscription modifications
• Resolve customer issues and complaints efficiently and professionally
• Document customer interactions accurately in our CRM system
• Colla...