Take your career to the next level as a Remote Customer Service Expert at Daimler Truck Financial. Deliver top-tier support through inbound calls and emails in this hybrid work mode.
This full-time role requires managing approximately 40–50 inbound calls per day from customers and dealers, processing requests, and resolving issues with professionalism. Strong communication and organizational skills are necessary to uphold service level expectations while identifying process improvements for overall satisfaction.
Key Responsibilities:
• Handle 40–50 inbound customer calls each day
• Process inquiries regarding payments and account changes
• Investigate complaints and resolve issues thoroughly
• Manage overflow calls for Operations efficiently
• Suggest process enhancements for increasing satisfaction
Requirements:
• Bachelor’s degree in business or relevant experience
• Prior customer service experience is essential
• Excellent communication and interper...