Mercier Consultancy is thrilled to offer an exciting opportunity for a Danish Speaking Customer Service Representative for our Client's IT Support Services team, based in beautiful Greece. In this pivotal role, you will provide top-notch support to our Danish-speaking clients, assisting them with technical inquiries and issues related to IT services and solutions.

Your fluency in Danish will be essential as you help customers troubleshoot technical problems, navigate software solutions, and understand IT services, ensuring they receive the high-quality support they need.

Responsibilities

• Deliver exceptional customer service in Danish via phone, email, and chat for IT support inquiries
• Assist customers in troubleshooting technical issues and provide effective solutions
• Educate clients on IT services and software functionalities
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with tec...