Explore the exciting opportunity as a Senior Analyst specializing in Retention and Loyalty at Enercare in Markham, ON. Drive customer engagement initiatives using your data expertise in a hybrid work environment.
As a key member of the team, you will be responsible for analyzing customer churn and retention strategies while partnering with Product and Marketing teams to generate actionable insights. This role calls for a technically savvy analyst who can translate complex datasets into clear, impactful reporting solutions. Your analytical prowess will be crucial in enhancing customer satisfaction.
Key Responsibilities:
• Conduct performance analysis of retention programs
• Develop and maintain analytical dashboards for stakeholders
• Extract and analyze data using SQL and Python
• Optimize Power BI reports for usability and performance
• Ensure data quality through rigorous validation processes
Requirements:
• Bachelor’s degree in a relevant field like Statis...